The following have been produced as guidelines and protection for our customers at Cosmeticsworld.com.pk, an online shopping website of ICP which is a registered company in Karachi, Pakistan. For all legal purposes, including terms and conditions, privacy policy in relation to the Cosmeticsworld.com.pk website and the operations of CosmeticsWorld.com.pk, ICP Pvt Ltd (the parent company) is represented by “CosmeticsWorld” in this document.

Role of CosmeticsWorld

1. CosmeticsWorld serves as a unique and full featured online shopping mall for cosmetics products.

Using CosmeticsWorld

Use of CosmeticsWorld is free of charge, and anyone may freely browse through the website, products listing and other sections that are relevant to your interest.

However,by using CosmeticsWorld a user hereby agrees to:

1. Being of legal age to make a purchase, which means that the users is over 18 years of age and capable of being legally bound in a legal contract of any form, be it with Cosmeticsworld, the vendors and any other third parties. If the user is not of legal age, s/he must be assisted by a parent or guardian to make any purchase on his/her behalf.
2. Not upload any content, or share any such information on or through CosmeticsWorld that is against morals and ethics of our society, or unlawful in any ways as per the laws of Pakistan.
3. Not engage in any commercial activity by using any of the CosmeticsWorld features, such as user reviews, product sharing and recommendations, Likes, product requests, contact emails etc.
4. Not interfere or be a cause of disruption or disturbance in the offering of service to other users of CosmeticsWorld.
5. Not impersonate another person, or provide incorrect information about yourself, such as your name, contact details, delivery and payment collection addresses etc.
6. Not attempt to gain unauthorized access to any portion or feature of the CosmeticsWorld website, or any other systems or networks connected to CosmeticsWorld or to any CosmeticsWorld server, computer, network, or to any of the services offered on or through CosmeticsWorld Website, by any illegitimate means.
7. Not use any manual or automatic method to access, acquire, copy or monitor any portion of the Website or any Content on the Website, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. CosmeticsWorld reserves the right to bar / restrict or report any such activity to relevant authorities.
8. Not probe, scan or test the vulnerability of the website or any network connected to the website nor breach the security or authentication measures on the website or any network connected to the Website.
9. Not reverse look-up, trace or seek to trace any information on any other user of or visitor to the CosmeticsWorld Website, or any other customer of CosmeticsWorld, including any CosmeticsWorld account not owned by you, to its source, or exploit the CosmeticsWorld Website or any service or information made available or offered by or through the CosmeticsWorld Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the CosmeticsWorld Website.
10. Not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of CosmeticsWorld Website or CosmeticsWorld’s systems or networks, or any systems or networks connected to CosmeticsWorld.
11. Not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.
12. Not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to CosmeticsWorld on or through the Website or any service offered on or through the Website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.
13. Not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of CosmeticsWorld or others.
14. Not to use illegal / fraudulent investment / defective title for making payment on CosmeticsWorld website. 

Content

All content posted on the CosmeticsWorld website and/or CosmeticsWorld blog is either originally developed, or provided for listing and promotion of products. This includes product descriptions, specifications, images, videos, promotional literature, footage or information or news relevant to the brands and products listed on the CosmeticsWorld website and/or blog. Therefore, any unauthorized duplication, copying, or misuse of the content from the CosmeticsWorld website and/or blog is strictly prohibited.

Representation

CosmeticsWorld has not appointed any sales teams except where specific agreements or arrangements have been made and expressly mentioned on the CosmeticsWorld website. Any person or organization falsifying or claiming to represent CosmeticsWorld without authorization may be dealt with strictly in accordance with the laws of Pakistan.

Trademarks, logos, marks or materials

You must not use any trademarks, service marks or any other materials appearing on the CosmeticsWorld website or blog, including any logos or characters, without the express written permission from CosmeticsWorld and the owner of the mark or materials, such as the brands and/or their official distributors in Pakistan.

Product Information, Pricing and Inventory

1. All products, their descriptions, specifications, pictures, videos and prices are as provided by the company.
2. All inventory is maintained and managed by the company, CosmeticsWorld facilitates in processing and delivering the orders directly from the vendors.
3. All prices are regularly checked and updated by the company.
4. Where products are not available in the company’s inventory, they will either not appear on the website, or a lead-time may be specified for order fulfilment.
5. At times, certain products may be available for pre-ordering, which will be clearly mentioned.
6. Prices of all products on CosmeticsWorld are full and final as provided by the vendors, inclusive of all taxes and duties (if applicable).

Offers, deals and promotions

From time to time, various offers, deals and promotions may be advertised on CosmeticsWorld properties, which include its website, Facebook page, Twitter page, YouTube channel, Google+ page, and other on ground and online media. Such offers, deals and promotions will generally be time barred, and will have specific rules applied to each of them. Any dispute or misunderstanding arising related to these offers, deals and/or promotions may be duly communicated to info@cosmeticsworld.com.pkfor review. However, the final decision in such cases will rest with CosmeticsWorld.

Payments

Different payments options may be available at the time of placing an order. All such terms/options will be stated on the Checkout page.

Order processing

1. An order can consist of one or more products, be it of the same kind, from the same store, or category.
2. All orders are processed once the payment is received from the customer, from the payment option / method selected and used by the customer.
3. On receiving payment, the products may be dispatched after order confirmation through a nominated courier service.
4. All orders processed (including payment) before 4pm on a work day, are generally scheduled for delivery within three working days, except where products are to arrive from different cities of Pakistan, or owing to availability, or nature of products(s) ordered by the customer.
5. There is no guarantee of time taken for the delivery of products/order processing.

Order deliveries

1. Where a wrong order has been delivered, or order has not been delivered, a complaint can be registered with the Call Center or by email to info@cosmeticsworld.com.pkfor action. The representative will attempt to redress the complaint at the earliest.

Abide by International Shipping Laws

1. By placing order at our website, you hereby confirm that you will adhere to all laws and regulations of the destination country including without any limitation laws relating to the lawfulness of goods and import/customs charges.
2. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.
3. Any additional charges for customs clearance must be borne by the recipient.
4. Further, when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
5. We have no control over the customs charges as well as custom clearance procedures.
6. The customs policies may vary widely from country to country; you should contact your local customs office for every kind of information.

Refunds and returns

Refund and Exchange Policy of the CosmeticsWorld applies. It can be changed at any time with or without prior notice.

Privacy Policy

CosmeticsWorld is committed to ensure that the privacy of its customers is protected and is safe with us, with the exception of the case where the information is required by Government  or  any of  its departments Take out some time to read our Privacy Policy so that you may know how your information is collected and where it is used by us. By shopping at CosmeticsWorld you automatically lie under our privacy policy agreement.

CosmeticsWorld understands that your personal information or any information that you share with us while shopping is strictly confidential and we ensure that the information is not traded with third parties. Your information will only be confined within the organization and will be used internally.

By shopping on CosmeticsWorld, you may be automatically be registered to receive all promotional and marketing content via email and/or SMS. However, you can unsubscribe any time.

• CosmeticsWorld ensures that your personal information will not be disclosed or shared with anyone outside the company.
• We make sure that, the information that is gathered from our customers is safely stored and for that we take all necessary measures and stay up-to-date with all the software’s that prevent unauthorized access to our customer’s information.
• We only collect information with the consent of the customer.
• CosmeticsWorld will only keep the information for as long as it will be needed for primary purposes like online shopping.

Force Majeure

No delay or failure in performance by CosmeticsWorld shall constitute default hereunder or give rise to any claim for damages if, and to the extent, such delay or failure is caused by Force Majeure. Force Majeure is an occurrence

1. beyond the control and without the fault or negligence;
2. whichCosmeticsWorld are unable to prevent or protect against by the exercise of reasonable diligence, including acts of God or public enemy, expropriation or confiscation of facilities, changes in applicable law, war, acts of terrorism, rebellion, civil disturbances, sabotage, riots, floods, or unusually severe weather; fire explosions or other catastrophes; strikes or any other concentrated acts of workers or other similar occurrences; and
3. of such an intensity or gravity as to prevent the performance of its obligation for the time being.

The user agrees that if CosmeticsWorld is delayed in performance of the work by Force Majeure, the user will promptly notify CosmeticsWorld. The user shall use all reasonable efforts to mitigate the effects of a Force Majeure event forthwith and without any delay.

Liability for Verification, Identity

CosmeticsWorld shall not be responsible for investigating, identifying, screening, verifying the credentials and/or the identity of, or any information whatsoever provided by, a person purchasing any product(s) or making payment(s).

Governing Law

These Terms and Conditions shall be governed by the laws of Islamic Republic of Pakistan. 

Limitation of Liability

1. You agree and acknowledge that CosmeticsWorld shall not be liable and shall in no way be held responsible for any loss or damage due to negligence, willful misconduct, act or omission that may arise / carried out.
2. UNDER NO CIRCUMSTANCES SHALL COSMETICSWORLD BE LIABLE TO THE USER OR ANY THIRD PARTY FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, ARISING FROM THE PRODUCTS OR ANY OTHER PROVISION OF THIS TERMS AND CONDITIONS, SUCH AS, BUT NOT LIMITED TO, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS, COSTS OF DELAY, SERVICES DELAY OR LIABILITIES TO THIRD PARTIES ARISING FROM ANY SOURCE.
3. CosmeticsWorld has no obligation to attempt to monitor or regulate the quality, suitability or content of the Products and you agree to hold CosmeticsWorld harmless in the event of any claims with respect to problems with the Products

Indemnity

The user agrees, at his/her own expense, to indemnify, defend and hold harmless CosmeticsWorld, its subsidiaries and affiliates, and any of their owners/directors and employees, representatives and / or agents against any claim, suit, action or other proceeding brought against them by you or a third party, to the extent that such claim, suit, action or other proceeding brought against such person is based on or arises in connection with any action of CosmeticsWorld including but not limited to:

1. A violation of the terms and conditions hereof by CosmeticsWorld;
2. Any use of the services provided by CosmeticsWorld; and
3. Any misrepresentation or breach of representation or warranty made by CosmeticsWorld.